|
Generate Group's Performance Delivery team is on hand 24 hours a day, 7 days per week to provide the right level of service to meet the requirements of our customers.
Training courses are recognised by the Club Managers Associations ACCM program and a comprehensive of system and operational services are available.
|
| ||
Generate Argus® is Automatic Reporting designed to improve the performance of work processes and reduce management workload. It automatically monitors your critical business processes and automatically delivers real time results to the appropriate people, providing the essential feedback required to improve and maintain, high levels of performance.
Automatic Reports can be delivered by email and printers (including the POS receipt printer). Emails can be sent to single or multiple people and linked to paging systems and text services.
Argus Program Alerts
Software applications critical to the business are monitored to provide instant alerts of status changes, providing operational assurance and minimising unwanted downtime.
Argus Performance Alerts
Scheduled comparisons of process performance and targets are provided to the responsible staff. Feedback includes congratulations for target achievement and specific problem information. Staff will understand how their performance contributes to the overall success of the organisation.
Argus Automatic Reporting
Regular reports are automatically printed or emailed for staff without the need for those staff to have access to specific computers, software or management personnel. Ideal for the Finance Dept, Administration, Cellar staff, contract caterers, and early/late starters.
Argus Performance Reporting
Weekly Argus® reports focus on operational consistency and reliability. This 11 page report that delivers visibility and communication of business performance by measuring variances between actual results and target results.
Argus Automated Promotion Tickets Printing
Scheduled printing of promotion tickets based on promotions set in Generate Group Club Rewards and Generate 7 Solution
The image below is a sample of scheduled Argus performance reports
issued by at the POS receipt printer
Automatic Reports can be delivered by email and printers (including the POS receipt printer). Emails can be sent to single or multiple people and linked to paging systems and text services.
Argus Program Alerts
Software applications critical to the business are monitored to provide instant alerts of status changes, providing operational assurance and minimising unwanted downtime.
Argus Performance Alerts
Scheduled comparisons of process performance and targets are provided to the responsible staff. Feedback includes congratulations for target achievement and specific problem information. Staff will understand how their performance contributes to the overall success of the organisation.
Argus Automatic Reporting
Regular reports are automatically printed or emailed for staff without the need for those staff to have access to specific computers, software or management personnel. Ideal for the Finance Dept, Administration, Cellar staff, contract caterers, and early/late starters.
Argus Performance Reporting
Weekly Argus® reports focus on operational consistency and reliability. This 11 page report that delivers visibility and communication of business performance by measuring variances between actual results and target results.
Argus Automated Promotion Tickets Printing
Scheduled printing of promotion tickets based on promotions set in Generate Group Club Rewards and Generate 7 Solution
The image below is a sample of scheduled Argus performance reports
issued by at the POS receipt printer
|
Generate Group decided to name their automatic reporting Argus because in Greek mythology, Argus was the watchman of the Greek Gods.
A vigilant giant with a hundred eyes that would never all sleep at once. Hera, The Queen of the Gods had the eyes of Argus preserved in the tail of the peacock. 
|
Generate Argus® is Consistent, Persistent and Insistent with your organisation’s Vision
The Ability to measure what is happening around us is critical to life itself. Since its beginning, life has survived, adapted and generated value through the ability to measure. Hot or Cold, Light or Dark, Up or Down, without measurement, we are lost.
Without measurement, we have no knowledge or understanding and must resort to expediency.
Lao Tse, the founder of Taoism in 450BC wrote “Expediency is the beginning of chaos”
So when Louis Allen, founder of Louis Allen Worldwide, wrote in his 1958 book Management and Organisation,“Lack of Knowledge, Misunderstanding and Expediency stand as the most formidable barriers to business success”, he knew measurement was the solution. You only get what you measure and if you can’t measure it, you can’t manage it.
Generate Group has always been a measurement company, providing technical solutions to process compliance and performance measurement in the hospitality industry, but technology alone is not enough. Bill Gates, founder of Microsoft identified this when he said, “Technology applied to an efficient process will increase efficiency and technology applied to an inefficient process will increase inefficiency.”
Performance measurement can turn Lack of Knowledge, Misunderstanding and Expediency, into Knowledge, Understanding and Consistency, but performance measurement requires an effective performance management structure, because in the absence of good measurement, bad measurement will always fill the void.
This is why we developed Generate Argus®. Argus was the watchman for the Greek Gods. Always watching and measuring, with 100 eyes that never all slept at once.
Generate Group knows and understands what our successful customers expect and inspect to achieve their high performance.
Generate Group understands the technology and the critical activities that make high performance a reality.
Generate Argus® helps you maintain consistent levels of performance by monitoring the critical processes that generate your results. Generate Argus® uses the proven disciplines of Knowledge Management and Performance Management to align staff actions with organisational Vision and Objectives.
Generate Argus® is able to deliver solutions through years of hospitality performance experience as well as the experiences of hundreds of Generate Group customers. Customers receive a benefit similar to that obtained through a franchise operation, the collective knowledge and experience of their peers pursuing a similar vision.
By providing the ability to measure the performance of business operations Generate Argus® promises a significant and positive shift in the way organisations operate, staff perform, and businesses deliver.
Without measurement, we have no knowledge or understanding and must resort to expediency.
Lao Tse, the founder of Taoism in 450BC wrote “Expediency is the beginning of chaos”
So when Louis Allen, founder of Louis Allen Worldwide, wrote in his 1958 book Management and Organisation,“Lack of Knowledge, Misunderstanding and Expediency stand as the most formidable barriers to business success”, he knew measurement was the solution. You only get what you measure and if you can’t measure it, you can’t manage it.
Generate Group has always been a measurement company, providing technical solutions to process compliance and performance measurement in the hospitality industry, but technology alone is not enough. Bill Gates, founder of Microsoft identified this when he said, “Technology applied to an efficient process will increase efficiency and technology applied to an inefficient process will increase inefficiency.”
Performance measurement can turn Lack of Knowledge, Misunderstanding and Expediency, into Knowledge, Understanding and Consistency, but performance measurement requires an effective performance management structure, because in the absence of good measurement, bad measurement will always fill the void.
This is why we developed Generate Argus®. Argus was the watchman for the Greek Gods. Always watching and measuring, with 100 eyes that never all slept at once.
Generate Group knows and understands what our successful customers expect and inspect to achieve their high performance.
Generate Group understands the technology and the critical activities that make high performance a reality.
Generate Argus® helps you maintain consistent levels of performance by monitoring the critical processes that generate your results. Generate Argus® uses the proven disciplines of Knowledge Management and Performance Management to align staff actions with organisational Vision and Objectives.
Generate Argus® is able to deliver solutions through years of hospitality performance experience as well as the experiences of hundreds of Generate Group customers. Customers receive a benefit similar to that obtained through a franchise operation, the collective knowledge and experience of their peers pursuing a similar vision.
By providing the ability to measure the performance of business operations Generate Argus® promises a significant and positive shift in the way organisations operate, staff perform, and businesses deliver.
